Frequently Asked Questions
Everything you need to know about booking your massage appointment, our location, parking, and what to expect during your visit to Just What You Knead.
Where are you located and how do I find you?
We're located at 1114 6th Street, Santa Monica, CA 90403, just off California Avenue. When you arrive, please call or text (310) 310-2192 for instructions to the unit. Street parking is available - please be mindful of street signs. Parking is typically easier to find during daytime hours.
What should I do when I arrive?
When you arrive at 1114 6th Street, please text or call (310) 310-2192 to let us know you're here. We'll provide specific instructions to guide you to our unit. Please confirm receipt of booking confirmation messages to ensure smooth communication.
What are your parking options?
We offer street parking on 6th Street near California Avenue in Santa Monica (90403). During the day, parking availability is generally good. Please be mindful of posted street signs and time limits. We recommend arriving a few minutes early to allow time for parking.
How far in advance should I book?
We recommend booking at least 24 hours in advance to secure your preferred time slot. However, we do accept same-day appointments based on availability. Our online booking system shows real-time availability with 168 slots per week.
What are your hours of operation?
We're open Monday through Sunday, 9:00 AM to 9:00 PM. With 24 available time slots each day, we can accommodate early morning, afternoon, evening, and weekend appointments.
How long are massage sessions?
Most of our massage services are available in 30, 60, 90, or 120-minute sessions. The duration you choose depends on your needs and preferences. First-time clients often start with a 60-minute session.
What should I wear to my massage appointment?
Wear comfortable, loose-fitting clothing to your appointment. You'll undress to your comfort level before the massage - most clients undress completely or leave undergarments on. You'll be properly draped with sheets throughout the entire session.
What should I bring to my appointment?
Just bring yourself! We provide everything you need including clean linens, oils, and a comfortable massage table. If you have any specific allergies or sensitivities, please let us know in advance.
Should I eat before my massage?
It's best to avoid eating a heavy meal right before your massage. A light snack 1-2 hours before is fine. Drink plenty of water before and after your massage to help flush out toxins.
What if I have an injury or medical condition?
Please inform us of any injuries, medical conditions, or areas of concern before your session. Our licensed therapists are trained to work with various conditions and will modify techniques as needed. For serious medical conditions, we may require clearance from your doctor.
Can I request a specific therapist?
Yes! If you've worked with one of our therapists before and would like to book with them again, please mention this when booking. We'll do our best to accommodate your preference based on availability.
What is your cancellation policy?
We require 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a cancellation fee. We understand emergencies happen - please contact us as soon as possible if you need to change your appointment.
Do you offer couples massage?
Yes! Our couples massage service allows two people to enjoy massage therapy in the same room. It's perfect for romantic occasions, friends, or family members who want to relax together.
Are your therapists licensed?
Absolutely! All of our massage therapists are licensed, certified, and insured. They have extensive training in various massage modalities and continue their education regularly.
What payment methods do you accept?
We accept cash, credit cards (Visa, Mastercard, American Express, Discover), and debit cards. Payment is processed securely through our online booking system or can be made in person after your session.
Do you offer gift cards?
Yes! Gift cards are available for purchase online and make perfect gifts for birthdays, holidays, or any special occasion. They can be used toward any of our services and never expire.
What makes Just What You Knead different?
We combine expert therapeutic techniques with a genuinely relaxing atmosphere in the heart of Santa Monica. Our licensed therapists focus on your individual needs, and we're committed to providing transparent pricing, flexible scheduling, and exceptional customer service. As Liz says, 'We look forward to melting all of your pains and troubles away.'
How do I confirm my appointment?
After booking, you'll receive a confirmation message. Please text (310) 310-2192 to confirm you received the message. This ensures we have clear communication before your visit.
Still Have Questions?
We're here to help! Contact us directly and we'll be happy to answer any questions you may have about our services.